Privacy Policy

Effective Date: January 1, 2025


1. Introduction

Tellix AI Institute ("we," "us," or "our") values your privacy and is dedicated to protecting your personal data. We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other relevant data privacy laws in the Philippines.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://tellix.ai/), register for our webinars, enroll in our courses, or engage with our SMS and email communications.

2. Information We Collect

We collect personal data that you voluntarily provide to us, as well as data collected automatically through tracking technologies. This includes:

  • Contact Details: Name, email address, and mobile number.
  • Professional Details: Job title, company name, and industry.
  • Transaction Data: Information regarding courses purchased (payment details are processed securely by third-party gateways and not stored by us).
  • Audio and Visual Media: Photos, videos, and screenshots taken during our face-to-face workshops and online webinars.
  • Behavioral & Usage Data: Information on how you navigate our website, which pages you visit, and how long you stay. This is collected via cookies and analytics tools.

3. Purpose of Processing

We use your data for the following specific purposes:

  • Event & Course Management: To facilitate registration via Go High Level, provide access to Zoom webinars, and issue certificates.
  • Automated Reminders: To send timely reminders about upcoming classes or webinars via SMS (Globe) and Email (SendGrid).
  • Marketing & Social Proof: To showcase our training events and community engagement on our social media channels (e.g., LinkedIn, Facebook) and website.
  • Billing: To process tuition fees via PayMongo or PayPal.
  • Analytics & Improvement: To understand how users interact with our website using Google Analytics and Amplitude, allowing us to improve our course offerings and user experience.
  • Marketing & Retargeting: To measure the effectiveness of our advertising and serve relevant ads to you on social media platforms using Facebook Tracking (Pixel).

4. SMS and Email Consent

By registering and providing your contact details, you explicitly consent to receive:

  • Transactional Messages: Reminders, access links, and receipts.
  • Marketing Communications: Updates on future events.
  • Right to Opt-Out: You may unsubscribe from emails via the link in the footer. You may stop SMS messages by following the opt-out instructions or contacting us directly.

5. Disclosure to Third Parties (Data Processors)

We do not sell your data. We share necessary data with trusted third-party platforms to support our operations and marketing efforts:

A. Operational & Communication Tools

  • Go High Level: CRM for managing registrations, workflows and emails.
  • Zoom: For hosting live webinars.
  • SendGrid: For email delivery.
  • Globe: For SMS notifications.
  • PayMongo & PayPal: For secure payment processing.

B. Analytics & Advertising Tools

  • Google Analytics: Used to track website traffic and performance metrics.
  • Amplitude: Used for deep behavioral analytics to help us understand product and course engagement.
  • Facebook (Meta) Pixel: Used to track conversions from Facebook ads and to serve targeted advertisements to users who have visited our website.

6. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies.

  • Essential Cookies: Required for the website to function (e.g., logging in).
  • Analytics Cookies: Allow Google Analytics and Amplitude to recognize and count visitors and see how they move around the site.
  • Marketing Cookies: Used by Facebook to track your browsing habits to deliver targeted (interest-based) advertising.

You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our website.

7. Security Measures

We utilize industry-standard security measures, including Secure Socket Layer (SSL) encryption and secure servers via our third-party partners, to protect your personal information from unauthorized access.

8. Data Retention

We retain your personal information until you choose to unsubscribe or withdraw consent.

  • Marketing data is removed from active lists upon unsubscribing.
  • Transaction records are retained for 5 years strictly for tax and accounting compliance.

9. Your Rights

Under the Data Privacy Act, you have the right to be informed, access your data, rectify errors, erase your data (where applicable), and object to processing (such as opting out of marketing tracking).

10. Contact Us

For questions or to exercise your rights, please contact our Data Protection Officer (DPO):

Tellix AI Institute Address: Unit 810 Citystate Centre Bldg., 709 Shaw Blvd., Pasig City, Philippines
Email: privacy@tellix.ai